buenasplus Privacy Policy

buenasplus ("we", "us", "the platform") is committed to protecting the personal information of everyone who uses the platform. This Privacy Policy describes how we collect, use, store, and protect your data when you visit the buenasplus website, create an account, make a deposit, or interact with any part of the platform.

By using buenasplus, you acknowledge that you have read this Privacy Policy and agree to the way your information is handled as described here. This Policy forms part of the buenasplus Terms and Conditions. If you do not agree with this Policy, please do not use the platform.

This Policy applies to players accessing buenasplus from the Philippines. We process personal data in accordance with applicable data protection principles, including the requirements of the Data Privacy Act of 2012 (Republic Act 10173) of the Philippines.

buenasplus collects personal information in the following situations:

During account registration: When you create a buenasplus account, we collect your full name, date of birth, email address, mobile number, and the account credentials you choose. This information is necessary to create and manage your account.

During identity verification (KYC): To comply with anti-money laundering requirements and to confirm that you are aged 21 or above, we may request a government-issued photo ID, proof of address, and related documents. These are submitted securely and used solely for the purpose of verification.

During payment processing: When you make a deposit or request a withdrawal, we collect transaction details including the amount, payment channel used, and reference numbers. We do not store complete bank account credentials on our servers. All PHP payment processing goes through secure channels.

During platform use: We collect information about your activity on buenasplus, including games played, bets placed, session duration, and device information such as IP address and browser type. This data helps us operate the platform securely and improve the experience over time.

The table below summarises the main categories of data we collect and their purpose:

buenasplus uses the information we collect exclusively to operate and improve the platform. The specific purposes include:

• Account management: Creating, maintaining, and securing your buenasplus account.
• Payment processing: Handling PHP deposits and withdrawals accurately and securely through verified local payment channels.
• Identity verification: Confirming that players are aged 21 or above and are who they say they are, as required for responsible gaming and fraud prevention.
• Customer support: Responding to your enquiries, investigating account issues, and resolving complaints.
• Security and fraud prevention: Detecting and preventing suspicious activity, unauthorised access, and abuse of the platform.
• Platform improvement: Understanding how the platform is used in aggregate so we can make it better. This is done using anonymised or aggregated data where possible.
• Responsible gaming: Monitoring gaming patterns where necessary to support players who may be at risk, and enabling account restrictions when requested.
• Legal compliance: Meeting obligations under applicable law, including responding to lawful requests from authorities.

We do not use your personal information for unrelated purposes, and we do not sell or rent it to third parties for advertising or marketing.

buenasplus does not sell your personal data. There are limited circumstances in which your information may be shared with third parties:

• Payment service providers: To process PHP deposits and withdrawals through local banking and e-wallet channels, we share the minimum necessary transaction information with those providers. These parties are bound by their own privacy obligations and may not use your data for other purposes.
• Identity verification services: To complete KYC checks, your identity documents may be reviewed by a third-party verification service. This is done securely and only for the stated verification purpose.
• Legal and regulatory authorities: We will disclose personal data when required to do so by law, court order, or a lawful request from a relevant regulatory or law enforcement body. We will disclose no more than is legally required.
• Service providers supporting platform operations: Certain technical functions – such as secure data hosting or fraud monitoring – involve third-party service providers who process data on our behalf under strict contractual agreements. These providers are not permitted to use your data for their own purposes.

In all cases, data sharing is limited to what is necessary and is governed by appropriate data protection safeguards.

buenasplus takes the security of your personal data seriously. The following measures are in place to protect your information:

• SSL encryption is applied to all data transmitted between your device and the buenasplus platform. This protects your information in transit from interception.
• Encrypted storage is used for sensitive personal data, including identity documents and payment-related records.
• Access controls limit who within the buenasplus team can access personal data. Access is granted only to staff who need it to carry out their responsibilities.
• OTP-based verification adds an additional layer of protection for your account login and for sensitive account actions such as password changes and withdrawal requests.

While we apply robust security measures, no system connected to the internet can guarantee absolute security. You also play a role in keeping your account safe by maintaining a strong, unique password and enabling OTP verification on your account. If you suspect any unauthorised access to your buenasplus account, contact us immediately at [email protected].

buenasplus uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Cookies are small text files placed on your device when you visit the site.

The types of cookies we use include:

• Essential cookies: These are necessary for the platform to function. They keep your session active so you stay logged in while navigating between sections. These cannot be disabled without breaking core functionality.
• Preference cookies: These remember settings and preferences you have chosen, such as display preferences, so you do not need to set them again on each visit.
• Analytics cookies: These collect anonymised data about how pages are used – such as which sections are visited most and how long sessions typically last – so we can improve the platform. This data does not identify individual users.

You can manage non-essential cookies through your browser settings. Instructions for doing this vary by browser and are available in your browser's help section. Note that disabling certain cookies may affect your experience on the platform.

Under the Data Privacy Act of 2012 and applicable privacy principles, you have the following rights regarding your personal information held by buenasplus:

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before processing the request.

buenasplus retains personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law.

• Account data is retained for the duration of your account's existence and for a reasonable period after account closure to comply with legal obligations and to resolve any disputes that may arise.
• Transaction and gaming records are retained as required for financial audit, anti-money laundering compliance, and legal reporting obligations.
• Identity verification documents are stored for the period required by applicable law and are then securely deleted.

When data is no longer required and there is no legal obligation to retain it, buenasplus will delete or anonymise it in a secure manner.

buenasplus may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, the updated Policy will be published on this page with a revised effective date shown at the top.

We recommend checking this page periodically. Your continued use of the buenasplus platform after any update constitutes acceptance of the revised Policy. If the changes affect how we use existing data in a way that requires your consent, we will notify you directly via the email address associated with your account.

If you have any questions, concerns, or requests related to this Privacy Policy or the way buenasplus handles your personal data, please get in touch with us directly:

Email: [email protected]

When contacting us about a privacy matter, please include your registered account email address and a clear description of your request or concern. This helps us locate your data and respond efficiently. We aim to acknowledge all privacy enquiries promptly and to resolve them within a reasonable timeframe.

For general questions about the platform, our game categories, or your account, you can also visit the FAQ page for quick answers to common enquiries.