buenasplus Terms & Conditions

By accessing the buenasplus platform, creating an account, making a deposit, or placing any bet or wager, you agree to be bound by these Terms and Conditions in their entirety. These Terms form a binding agreement between you and buenasplus. If you do not agree with any part of these Terms, you must not use the platform.

buenasplus reserves the right to update or amend these Terms at any time. When changes are made, the updated version will be posted on this page with a revised effective date. Continued use of the platform after any changes constitutes your acceptance of the updated Terms. We recommend checking this page periodically.

You must meet all of the following conditions to register and use a buenasplus account:

• You are at least 21 years of age.
• You are a resident of the Philippines and are accessing the platform from within the Philippines.
• You are using the platform for personal entertainment only, not on behalf of a third party.
• You are not acting as an agent for another person or using funds that belong to another person.
• You have not been self-excluded or banned from online gaming services.

buenasplus may require identity verification (KYC) at any time to confirm eligibility. Failure to complete verification when requested may result in temporary suspension of account features, including withdrawals, until the process is completed.

Each person may register only one account on buenasplus. Registering multiple accounts is strictly prohibited. Information provided during registration must be accurate and complete. Providing false information is a breach of these Terms and may result in immediate account closure without refund of balance.

You are solely responsible for all activity that occurs under your account. This includes:

• Keeping your password confidential and not sharing it with anyone.
• Enabling OTP verification for login and sensitive account actions.
• Notifying buenasplus immediately at [email protected] if you suspect unauthorised access to your account.
• Ensuring your contact details remain up to date so verification messages reach you.

buenasplus implements SSL encryption and OTP-based security across the platform. However, account security also depends on your own practices. buenasplus is not liable for losses resulting from unauthorised access where reasonable security precautions were not taken by the account holder.

All financial transactions on buenasplus are conducted in Philippine Peso (PHP). The following rules apply to deposits and withdrawals:

• Deposits must be made from payment accounts registered in your own name. Third-party deposits are not accepted and may result in account review.
• Accepted deposit channels include Philippine online banking, mobile banking via InstaPay or PESONet, and local e-wallets used as transfer channels. Credit cards and cryptocurrency are not accepted.
• Withdrawals will only be processed to a payment account that has been verified as belonging to the account holder during the KYC process.
• buenasplus may request additional documentation to confirm the source of funds before processing large withdrawals. This is a standard anti-money laundering procedure.
• Processing times for deposits and withdrawals vary by payment channel. buenasplus is not responsible for delays attributable to third-party banks or payment service providers.

Minimum and maximum deposit and withdrawal amounts may apply and may vary by payment channel. Current limits are shown within the Deposit section of your account after login.

All games available on buenasplus – including slots, live casino tables, sports betting, eBingo, and fish games – operate according to their individual game rules. You are responsible for understanding the rules of each game before placing a bet. Payouts, odds, and return-to-player rates vary by game and are described in each game's individual information section.

The following conduct is strictly prohibited and may result in account suspension or permanent closure:

• Exploiting software bugs, glitches, or errors to gain an unfair advantage.
• Using automated software, bots, or scripts to interact with any part of the platform.
• Colluding with other players to manipulate game outcomes.
• Any form of fraud, including chargeback fraud or misuse of payment systems.

In the event of a technical failure that disrupts a game session, buenasplus will use its best efforts to resolve the situation fairly. In cases where a clear resolution is not possible, bets affected by the malfunction may be voided and stakes returned.

buenasplus may offer promotional bonuses, cashback programmes, or other incentives to players from time to time. Each promotion is governed by its own specific terms, including eligibility conditions, minimum deposit requirements, wagering requirements, and validity periods, which will be clearly stated at the time the promotion is offered.

General rules that apply across all promotions unless otherwise specified:

• Promotions are available to eligible account holders only. buenasplus reserves the right to determine eligibility at its sole discretion.
• Bonus abuse – including creating multiple accounts to claim the same promotion – is a violation of these Terms.
• buenasplus reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• If buenasplus reasonably determines that a player has abused a promotion, any bonus amounts and winnings derived from them may be forfeited.

buenasplus is committed to responsible gaming. Gaming on this platform should be treated as entertainment with a defined cost, not as a source of income or a way to recover financial losses. No game outcome is guaranteed and no strategy eliminates the inherent risk of gambling.

Players are encouraged to:

• Set and stick to a session budget before starting play.
• Take regular breaks and set time limits on gaming sessions.
• Never bet more than you can afford to lose.
• Seek help promptly if gaming starts to feel difficult to control.

buenasplus provides responsible gaming tools and guidance on the Responsible Gaming page. If you need to restrict your access to the platform, contact the support team at [email protected].

The collection, use, and protection of your personal data when you use buenasplus is governed by the buenasplus Privacy Policy. By using the platform, you agree to the terms set out in the Privacy Policy, which forms part of these Terms and Conditions.

In summary, buenasplus collects personal information necessary for account registration, identity verification, and payment processing. This information is held securely and is not sold to third parties. Data may be shared with regulatory bodies or law enforcement agencies when legally required.

buenasplus reserves the right to suspend or permanently close any account at its discretion, including but not limited to cases where:

• The account holder has breached any part of these Terms and Conditions.
• Fraudulent, abusive, or suspicious activity has been identified.
• The account holder has provided false information during registration or verification.
• A chargeback has been initiated without valid cause.
• The account holder is found to be under the age of 21.

In the event of account closure due to a breach of these Terms, buenasplus may withhold any balance remaining on the account. Where closure is not related to a breach, the remaining PHP balance will be processed for withdrawal to your verified payment account following standard procedures.

You may request account closure at any time by contacting [email protected]. Closure requests are processed within a reasonable timeframe and any remaining balance will be handled in accordance with these Terms.

To the fullest extent permitted by applicable law, buenasplus shall not be liable for:

• Any gaming losses incurred while using the platform in accordance with these Terms.
• Loss of data, profits, or business resulting from use or inability to use the platform.
• Interruptions to service caused by circumstances beyond buenasplus' reasonable control, including technical failures, internet outages, or force majeure events.
• Actions or omissions by third-party payment providers that affect deposit or withdrawal processing times.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

These Terms and Conditions are governed by and construed in accordance with applicable laws. Any disputes arising from your use of buenasplus that cannot be resolved informally will be handled through the appropriate legal channels.

If you have any questions about these Terms, or if you need to raise a concern regarding your account, please contact the buenasplus support team at [email protected]. We aim to respond to all enquiries promptly and to resolve issues fairly.